Sophia Shapson | September 2014
Sophia is a College Assistant in the Office of OIT and has been nominated for her Outstanding Job Performance. She deals with computer account issues for the College’s various electronic systems. A hardworking, competent, and focused individual, Sophia has proven herself to be an asset to the department. Forgotten passwords, overspent printing limits, account creation, and additional space for email are only few of the problems Sophia handles on a daily basis. She also manages questions pertaining to the CUNY Portal, Blackboard, and many other College related systems, including CUNYfirst. People who are having problems accessing their account can be quite frustrated by the time they come to Sophia, but she understands their issues and puts them at ease. Due to her efforts, they leave satisfied that their inquiries were met quickly and efficiently by a knowledgeable employee.